At Austins Collection, we process orders quickly to ensure fast shipping. If you need to cancel your order, please review our cancellation policy below.
Cancellation Window
- You may cancel your order within 24 hours of placing it for a full refund.
- After 24 hours, cancellations are not possible, as your order will have already been processed for shipping.
How to Cancel an Order
To request a cancellation, please contact us as soon as possible:
📧 Email: support@austinscollection.shop
💬 Live Chat: Available on our website
If your order has already been shipped, you will need to wait for delivery and then request a return following our 30-Day Money-Back Guarantee.
Refunds for Canceled Orders
- If your cancellation is approved within the 24-hour window, we will process your refund within 1–3 business days to your original payment method.
- If cancellation is not possible, you may return the item once received (return shipping fees may apply).
For any questions, feel free to contact us via support@austinscollection.shop or through our Live Chat.
Thank you for shopping with Austins Collection!
