Welcome to Austins Collection! These Terms & Conditions outline the rules and regulations for using our website. By accessing or purchasing from Austins Collection, you agree to comply with the terms below. If you do not agree, please do not use our site.

1. General Information

  • Austins Collection is an online store specializing in curated vintage and second-hand items.
  • By using this website, you confirm that you are at least 18 years old or have permission from a legal guardian.
  • We reserve the right to modify these terms at any time. Updates will be reflected on this page.

2. Orders & Payments

  • Orders must be placed through our official website.
  • We accept major credit/debit cards, PayPal, and other payment methods shown at checkout.
  • All transactions are securely processed; we do not store your payment information.
  • Orders are confirmed only after payment has been successfully received.

3. Pricing & Availability

  • All prices are in USD ($) and subject to change without notice.
  • While we aim for accuracy, pricing errors may occur. We reserve the right to cancel or amend any affected orders.
  • Stock levels may vary. If an item is unavailable, we will contact you promptly.

4. Shipping & Delivery

  • Processing Time: Orders typically ship within 1-2 business days.
  • Delivery Time (USA): Estimated at 3-4 business days post-shipping.
  • Shipping Cost: Flat rate of $22 per order. Free shipping on orders over $40.
  • Tracking: Tracking details will be emailed once your order is shipped.

5. Returns & Refund Policy

  • We offer a 30-day money-back guarantee from the date of delivery.
  • Returns must be in unused, original condition with packaging and tags.
  • Refunds are processed within 3-5 business days after receiving and inspecting the return.
  • Used, damaged, or altered items are not eligible for refunds.

See our full Return & Refund Policy.

6. Order Cancellations & Modifications

  • You may cancel or change your order within 24 hours of purchase.
  • After 24 hours, changes are not guaranteed if the order has entered processing or shipped.
  • If already shipped, the order may be returned in accordance with our Return & Refund Policy.

7. Shipping Policy

  • Handling Time: 1-2 business days.
  • Shipping Time (USA): 3-4 business days.
  • Flat Rate Shipping: $22 per order. Free shipping for orders over $40.
  • Lost/Damaged Orders: Contact us within 48 hours of delivery with your order number and photos of the issue.

Visit our Shipping Policy for full information.

8. Limitation of Liability

  • Austins Collection is not liable for indirect, incidental, or consequential damages from use of our site or products.
  • We do not guarantee uninterrupted or error-free access to our website.
  • Liability is limited to the purchase price of the item in question.

9. Intellectual Property

  • All content on Austins Collection, including text, logos, and images, is our property and may not be reused without written permission.

10. Contact Us

If you have any questions about these Terms & Conditions, reach out to us:

📧 Email: support@austinscollection.shop
💬 Live Chat: Available on our website

By using this website, you acknowledge and accept these Terms & Conditions. Thank you for shopping with Austins Collection! 😊